[obuzz]

I purchased a domain and an intermediate hosting plan yesterday and received an e-mail saying everything is all set, but I cannot find anywhere on here to start adding and updating pages to my site. Where is the FTP client? All I see under my.spry.com is "billing" and "support", none which lead to me to anything to edit my page. This feels like a really stupid question because I'm obviously overlooking something, but any help would be appreciated. Thank you.

[DanL@Spry]

Have you received a welcome e-mail with your login information for your cPanel account?

You should be able to access your cPanel administrative page to configure your e-mail, set up an FTP account, and make changes to your file system at:

http://<yourdomain>/cpanel

To ensure that you have access to your account, I have re-sent your welcome e-mail with cPanel username and password information to the e-mail address we have on file.

We generally work with account-specific issues through the Spry Support Center - you are welcome to create a ticket if you encounter any further difficulty.

[stevejohnson]

my server is down now at present so what to do and whom should i go for assistance

[DanL@Spry]

Steve -

I was unable to find an active account for you in our system when searching with the e-mail address you are using as your contact address here on the forums and when searching by your name (if your name is, in fact, Steve Johnson).

Please send me a private message with your domain name or IP address so I can look up your account before posting to any further threads here on the forums.

[swifmcvay]

Hi

I want to use Dreamweaver instead of Cpanel to upload my site, i was sent the primary ip address, is my username and password the same as i would use to get into CPANEL????

[Patrick@Spry]

Hello,

To answer this question, we need to know what type of account you have with us. Shared hosting? vps? dedicated?

--
Spry Support

[swifmcvay]

I have shared hosting, and the intermediate package

The login credentials should be the same for cPanel and FTP.

[swifmcvay]

I have tried this and it fails

FTP HOST - 66.249.19.217
Host Directory - /public_html
Login - same as I would use to login to CPANEL?
Password - same as I would use to login to CPANEL?


Please tell me why this does not work, all I want to do is upload my site and see it on the web,

Thanks in advance

[Patrick@Spry]

Hello,

Please submit a ticket to us from your my.spry.com account. This is either a wrong username and password issue or something's wrong with the account itself. Either way, we'll need to know your exact account to look into this issue.

--
Spry Support