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mog · #1 (**permalink**) 03-24-2009, 04:52 AM

Hi Team

When I try to access my webmail page I'm greeted with an advert as opposed to the login box I usually get. This has happened sometime over the last 10 days. The same page is also displayed as my defaut domain page.
Have I been hijacked?

I only tend to use the webmail so this is an issue to me.

How do I get them back to the default ones?

To further compound things I have lost access to my primary email address so cant reset my password for the support site to log a ticket.
I've got an alternative email address that can be used. is there a way around this?

Many Thanks

Martin

#2 (**permalink**) 03-24-2009, 05:04 AM

Hello,

Please contact our billing department to restore access to your account.
http://www.spry.com/about/contact/

mog · #3 (**permalink**) 03-24-2009, 05:37 AM

Thanks Matt.

I've logged a call with them.
I can still get access to my control panel.
Is there an easy way to reset the home page and /webmail page back to the default ones?

#4 (**permalink**) 03-24-2009, 05:44 AM

Hello,

Unfortunately we don't have enough information to troubleshoot this issue in a public forum. Please open a support ticket from the https://my.spry.com control panel after your access has been restored.