I think it's obvious that Spry tends to forget that these forums can be a useful form of communicating with customers. Although we all received emailed notes about the planned outage, they should have also posted some details here (remembering that email is not always the most reliable form of communications). During part of the downtime that I was still conscious for (I gave up around Midnight, MST), the forums were down, the "dnscloud" nameservers were down, and the Barracuda SFW ("filter.spry.com") was online but not accepting mail. However, once these forums were reachable, it would have been good for them to post a status report here....hello, Spry....anybody home? ;-)
The way we have to set up the moves each night makes it very difficult to narrow down a timeline. We have to move all of the servers on a network in one large transfer. This is due to the networking configuration that we use.
Last night also did have the side effect that we moved some of our core servers. This left our support system offline for a few hours as well as these forums. Now that they are back up we will utilize them as an additional point of contact. We are looking at all of the feedback we receive and applying changes on each night. Communication will be prioritized in the next few days as we continue with the migration.
I do apologize for all of the inconvenience this migration may cause. It’s not easy having your server down for a few hours at any time. We understand the frustration caused by maintenance. In the long run this move will benefit everyone. Our new facility has improved cooling, bandwidth redundancy and security.
Please let us know if you have questions or feedback.
The new datacetner is in a different building. The new building is purpose built with a lot of advantages over the Westin. I posted the press release that our marketing director wrote up in the announcement section.
The website does still state that we're in the Westin, but we'll be changing it soon.