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Thread: Shared hosting server chico is down

  1. #1
    Member Newbie
    Join Date
    Oct 2006
    Posts
    90

    Default Shared hosting server chico is down

    There is currently a problem with ns13.dnscloud.com and ns14.dnscloud.com. This is making it impossible to reach the domains hosted on chico, one of our shared hosting servers. We are working on the problem, but do not have an ETA on when this will be resolved. Thank you for your patience while we work on this.

  2. #2
    Spry Manager Newbie
    Join Date
    May 2005
    Posts
    33

    Default

    We have fixed the problem with the nameservers for customers on chico.spry.com shared hosting.

    It appears that zonefiles got corrupted, and prevented the nameservers from properly resolving any domain names. Our administrators were able to pull copies of the zone files from backups in order to restore functionality. If you are still unable to access your site, please create a ticket for our support team.

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