One of the main reasons I switched from my previous hosting company was their support was going down the toilet.
Before I signed up I called Spry numerous times with questions on their accounts, switching my domains, etc. Each time they took the time to answer the questions fully and in non-technical jargon.
Unlike some other hosting companies, even after I signed up for the yearly program the continue to answer any questions I may have and explain the answers in a way that even beginners can understand.
Just wanted to thank Spry for their continued support even after you have signed up with them.