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Thread: Emergency Reboot on vz64-016.spry.com

  1. #1
    Former Employee Newbie
    Join Date
    Dec 2006
    Posts
    17

    Default Emergency Reboot on vz64-016.spry.com

    An emergency reboot of vz64-016.spry.com was initiated at 3:30AM PDT due to unresponsive system.

    We will post any updates that we have.

    Thank you for your patience.

  2. #2
    Former Employee Newbie
    Join Date
    Apr 2007
    Posts
    16

    Default

    Update

    The emgergency reboot of this node did not resolve the issue as there was a failure in the array. At this time we are attempting to recreate the array and as a contingency have begun a restoration of the data from backup on to a new hardware node. Thank you to everyone for your continued patience. We will keep you updated of the progress.

    Malcolm B
    Spry Support

  3. #3
    Former Employee Newbie
    Join Date
    Apr 2007
    Posts
    16

    Default

    Update

    The failure on the array involved two disks so we were not able to rebuild the array. We are currently bringing two separate servers online and restoring the system from the August 15th backup.

    Malcolm B
    Spry Support

  4. #4
    Forum Administrator Power Poster Lyle@Spry's Avatar
    Join Date
    May 2005
    Posts
    455

    Default

    The two new hardware nodes are built now, restoration of files is ongoing.

  5. #5
    Former Employee Newbie
    Join Date
    Apr 2007
    Posts
    16

    Default

    Update

    The restoration from the main backup is complete and now we are restoring the incremental backups to recover the most current data possible. Thank you again for you patience.

    Malcolm B
    Spry Hosting Support

  6. #6
    Forum Administrator Power Poster Lyle@Spry's Avatar
    Join Date
    May 2005
    Posts
    455

    Default

    Restoration of files is now complete. If your VPS is still down, please contact our support team via our ticketing system for further investigation. Support representatives are now trying to answer every previously submitted ticket and checking that services are running and accessible.

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