Oops! Something went awry and your domain expired; and to top it off, itís been 30 days or more since it expired! What can I do now??

First of all, please let me explain that it is VERY important to keep your credit card or PayPal subscription current. This will help avoid problems such as expired domains. If the card on file is expired, we canít auto-renew your domain and you run a very strong risk of losing it. Same goes for PayPal subscriptions; you MUST make sure itís current. If you change your financial information within PayPal, your subscriptions will automatically be canceled. Keep on top of your payment information and youíll greatly lessen the chance that youíll lose your domain!

Now, if it does happen, not all is lost. You can still get your domain reinstated, it just costs moreÖ
Our registrar (eNom) assesses a fee to reinstate expired domains. This fee is referred to as ďDomain Redemption (RGP)Ē and costs a whopping $160.00 (one time). This is in addition to the yearly renewal fee of $7.95.
Please know that Spry does not institute this fee, nor do we make any profit from it. This is strictly eNomís deal. We merely collect what we pay for the reinstatement of the domain and pay it to eNom.

The way that it works is like this:

Customer realizes that their domain is expired.
Customer calls or submits a ticket about the expired domain.
Spry explains options to the customer (Pay $160.00 to get the domain reinstated or just let it go).
Customer begrudgingly agrees to pay the fee.
Spry Billing creates an invoice for $167.95.
Customer (begrudgingly) pays said invoice.
Spry pays reinstatement fee to eNom and registers domain for another year.
Spry reactivates domain on customerís account.
Customer (hopefully) learns an expensive lesson and makes sure that future renewal invoices are paid before the domain expires.

The other option is to simply let the domain get tossed back into the domain pool and repurchase it when it becomes available. Sometimes this works, sometimes it doesnít. There are a few things to remember when doing it this way:

From the actual expiration date of a domain, there are 90 days until a domain becomes available for purchase again. The first 30 days are a grace period in which the domain owner can renew the domain without penalty. After the first 30 days (if the owner has not renewed), the domain will go into a 60 day ďRedemption PeriodĒ. This is where the $160.00 fee comes into play. If the domain has not been renewed or reinstated before 90 days, the domain will be released from the registrar and will be available for purchase by the general public.
If a customer opts to wait for the domain to be released, there may be several others that snap it up before said customer has a chance to get it. After all, it does go back into the domain pool where anyone can buy it.
There are pros and cons to each way of domain retrieval. If you opt to reinstate the domain, you pay the $160.00 fee. If you choose to wait for the domain to be released, you save money, but you may not get the domain in the end. Your final decision really depends on how much the domain means to you.