Billing system + support sucks !

[fotocopy]

Guys, just wanted to share with you them problem I encountered a while ago and I still have it.
I have hundreds of domains registered by Spry and I was happy with their service and support. I'm their customers since year 2005.
But after they changed their billing and invoice system I started to have troubles.
I paid once for a domain to renew it, but it was still in the invoice.
I thought it was my mistake, So I paid again ! But it was still there.
I did this with another domain but it didn't disappear from the pending invoice.
After contacting Spry, they told me that it was adjusted. But it was not !
I contacted them again and told them about it, So they asked me to show them a screen shot of the invoice. I did attach a screen shot to the ticket. But since Feb 26 I did not get any answer from them and my domains are going to expire very soon.
What do you suggest?

p.s: If any one needs to check, the ticket number is 392316

[DanL@Spry]

I followed up with our billing department on this issue - per our records, it appears as though your invoices are paid at this time.

If you encounter any further difficulty, please make use of the ticketing system to ensure that we are able to reply directly (and without discussing any account-specific information over a public forum).