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Thread: Network Outage

  1. #1
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    Default Network Outage

    At approximately 09:20 Pacific time today our entire network became unreachable. Within 2 minutes our network administrators and system engineers were investigating the problem. Within 10 minutes, access from outside of our network was restored.

    At this time Spry technical support representatives do not have a full report of the cause or resolution of this temporary outage. We have no reason to expect failures pertaining to any particular account or hardware node.

    If your VPS/server is still inaccessible, please submit a support request to have our technicians investigate your particular server in further detail.

  2. #2
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    Moments after posting this information, the network dropped again. Our administrators are still investigating, but some routes are now being restored.

  3. #3
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    Our network administrator has confirmed this problem was caused by a faulty switch in one of our racks. The switch created a routing loop, which then overloaded the rest of our network.

    Our datacenter administrator has taken the affected rack offline, and the rest of our network is now online. Some latency is to be expected until backlogged traffic is cleared.

    This affected rack means some of our clients are still offline. The affected switch is being replaced now. We will update this thread with more information as soon as possible.

    Estimated Time to complete recovery: 1 hour

  4. #4
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    Repair complete. If your VPS is still inaccessible, please contact our support team to investigate your particular VPS/Server specifically.

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