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Thread: Accessing FTP

  1. #1
    Junior Member Newbie
    Join Date
    Sep 2008
    Posts
    1

    Default Accessing FTP

    I purchased a domain and an intermediate hosting plan yesterday and received an e-mail saying everything is all set, but I cannot find anywhere on here to start adding and updating pages to my site. Where is the FTP client? All I see under my.spry.com is "billing" and "support", none which lead to me to anything to edit my page. This feels like a really stupid question because I'm obviously overlooking something, but any help would be appreciated. Thank you.

  2. #2
    Senior Member Power Poster
    Join Date
    Dec 2007
    Posts
    359

    Default

    Have you received a welcome e-mail with your login information for your cPanel account?

    You should be able to access your cPanel administrative page to configure your e-mail, set up an FTP account, and make changes to your file system at:

    http://<yourdomain>/cpanel

    To ensure that you have access to your account, I have re-sent your welcome e-mail with cPanel username and password information to the e-mail address we have on file.

    We generally work with account-specific issues through the Spry Support Center - you are welcome to create a ticket if you encounter any further difficulty.

  3. #3
    Junior Member Newbie
    Join Date
    Sep 2008
    Posts
    5

    Default

    my server is down now at present so what to do and whom should i go for assistance

  4. #4
    Senior Member Power Poster
    Join Date
    Dec 2007
    Posts
    359

    Default

    Steve -

    I was unable to find an active account for you in our system when searching with the e-mail address you are using as your contact address here on the forums and when searching by your name (if your name is, in fact, Steve Johnson).

    Please send me a private message with your domain name or IP address so I can look up your account before posting to any further threads here on the forums.

  5. #5
    Junior Member Newbie
    Join Date
    Jun 2009
    Posts
    4

    Default

    Hi

    I want to use Dreamweaver instead of Cpanel to upload my site, i was sent the primary ip address, is my username and password the same as i would use to get into CPANEL????

  6. #6
    Senior Member Does this guy work here?
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    Apr 2008
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    Default

    Hello,

    To answer this question, we need to know what type of account you have with us. Shared hosting? vps? dedicated?

    --
    Spry Support

  7. #7
    Junior Member Newbie
    Join Date
    Jun 2009
    Posts
    4

    Default Ftp

    I have shared hosting, and the intermediate package

  8. #8
    matth@spry
    Guest

    Default

    The login credentials should be the same for cPanel and FTP.

  9. #9
    Junior Member Newbie
    Join Date
    Jun 2009
    Posts
    4

    Default

    I have tried this and it fails

    FTP HOST - 66.249.19.217
    Host Directory - /public_html
    Login - same as I would use to login to CPANEL?
    Password - same as I would use to login to CPANEL?


    Please tell me why this does not work, all I want to do is upload my site and see it on the web,

    Thanks in advance

  10. #10
    Senior Member Does this guy work here?
    Join Date
    Apr 2008
    Posts
    1,045

    Default

    Hello,

    Please submit a ticket to us from your my.spry.com account. This is either a wrong username and password issue or something's wrong with the account itself. Either way, we'll need to know your exact account to look into this issue.

    --
    Spry Support

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