I signed up for a Spry shared hosting package (5.95/mo) last night, and I'm already running into issues with Spry.
I received an e-mail about an hour ago stating this:
Outstanding, well I don't feel comfortable e-mailing / faxing that information for 6 dollars worth of hosting I can get somewhere else. Which is fine, and I don't hold this against Spry, they seem to think I'm committing fraud (though I'm not), and they're just trying to run a business here, no harm no foul.Thank you for your order at Spry!
Due to discrepancies in the information you provided, our fraud
prevention system has flagged this order. In order to complete the
processing and prevent the voiding of your order, you will need to
either fax or email images of your credit card (front and back) and
government-issued photo identification. For your security, you may black
out all but the last 4 digits of the credit card number and your
driver's license number. Our fax number is XXX.XXX.XXXX. Once we have
verified your information, we will destroy/delete the images and will
process the order. Orders will be voided and funds returned if we do not
receive the requested information within 48 hours.
Have a good day.
I was upset when I checked my bank, and noticed they had already charged my card for services they have not rendered. However I do understand how 99% of billing systems work, the account charge is automatic, but the actual hosting package is hand created, so I'm sure they just automatiically charged me before they decided my account was fraudulent. If my card is refunded this will not become an issue, but I have a feeling it's not going to be, which is why I'm making this post.
I've submitted a ticket and fired off an e-mail both saying something along these lines:
I'm sure they don't work on the weekends, since normally the internet takes the weekend off, and that's fine, I'll wait.I do not feel comfortable sending you said information, please void my order and refund my money. Thank you.
If you're wondering why my thread is titled "Horrible First Impression", it's the fact that I was marked for fraud when my account has all valid information. The only thing that isn't there is my phone number which doesn't exist at the moment.
If anyone from Spry reads this, I'd appreciate a refund so we can end this on a good note. Nothing held against your company, just obviously not the host for me, or anyone without a phone number.
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I will post here with updates on this situation, and hopefully it can be resolved peacefully.