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Thread: new domain registration problems

  1. #1
    Junior Member Newbie
    Join Date
    Oct 2008
    Posts
    2

    Default new domain registration problems

    Hi guys,

    Maybe someone on here can help me with this. I've raised a ticket incase any of the support team are hovering on here (ticket id: 738001)

    I ordered 3 domains yesterday, but, when it came to the paypal payment I ran into a problem with my balance (not enough in there) so I clicked on START OVER and registered just 2 of the 3 domains I tried ordering a few moments before. This time the paypal payment worked, I got my receipt from paypal and from spry thanking me for the payment, but, I can't use the 2 domains I just paid for.

    In my spry billing page, the 3 domain order invoice is marked as unpaid, which I guess means that when you hit the payment page, there is no optrion to cancel the order and the start over link just starts with a new fresh order.

    I'm guessing that the outstanding invoice for the failed 3 domain order is holding up my domains. So, my question is: how do I cancel that order?

    Is it possible for a customer to do that or do I have to contact the billing team?

    thanks for any assistance/pointers.

  2. #2
    Senior Member Power Poster
    Join Date
    Dec 2007
    Posts
    359

    Default

    It appears as though your ticket is open with our billing queue at this time - I am confident that we will have a resolution for this issue in the near future.

  3. #3
    Forum Administrator Power Poster Lyle@Spry's Avatar
    Join Date
    May 2005
    Posts
    455

    Default

    Hello,
    Quote Originally Posted by fortisque View Post
    Maybe someone on here can help me with this. I've raised a ticket incase any of the support team are hovering on here (ticket id: 738001)
    Our billing department has received your ticket, and will be responding as soon as possible.

  4. #4
    Junior Member Newbie
    Join Date
    Oct 2008
    Posts
    2

    Default

    Quote Originally Posted by Lyle@Spry View Post
    Hello,

    Our billing department has received your ticket, and will be responding as soon as possible.
    many thanks for the quick reply Lyle. Appreciate it.

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