new domain registration problems
Maybe someone on here can help me with this. I've raised a ticket incase any of the support team are hovering on here (ticket id: 738001)
I ordered 3 domains yesterday, but, when it came to the paypal payment I ran into a problem with my balance (not enough in there) so I clicked on START OVER and registered just 2 of the 3 domains I tried ordering a few moments before. This time the paypal payment worked, I got my receipt from paypal and from spry thanking me for the payment, but, I can't use the 2 domains I just paid for.
In my spry billing page, the 3 domain order invoice is marked as unpaid, which I guess means that when you hit the payment page, there is no optrion to cancel the order and the start over link just starts with a new fresh order.
I'm guessing that the outstanding invoice for the failed 3 domain order is holding up my domains. So, my question is: how do I cancel that order?
Is it possible for a customer to do that or do I have to contact the billing team?
thanks for any assistance/pointers.
It appears as though your ticket is open with our billing queue at this time - I am confident that we will have a resolution for this issue in the near future.
Our billing department has received your ticket, and will be responding as soon as possible.
Originally Posted by fortisque
many thanks for the quick reply Lyle. Appreciate it.
Originally Posted by Lyle@Spry