Hello all, this is either going to give you an idea about this "commited to quality" host or "pay us twice and lose your domain".
I have 11 domain names registered here, and I have been using spry since 2006, and I really didnt have a great experience.
in 2007 one of my domain names almost expired and I tried to renew it, the first attempt failed but I had some cash withdrawn from my credit card and then I tried again and yet again faild and more cash goes out of the credit!
I tried to contact them and I got a very late response and them apologizing for having a "technical failure" and they fixed things up and the domain name got renewed for 2 years.
then just recently I got an email displaying that 4 of the domains I have are expiring, so I go and renew them and then I get shocked that one of them is already expired and is not working and not going to my website!!
I checked the billing system it says renews on 2010 and I checked all whois records that I can search in they also say the same expires in 2010!
and when I contacted them yet again very late reply saying that they have a conflict between two systems and they will see which is correct!
I have all tickets in the history that shows the previous mistakes and that it has been renewed for 2 years and now they say no it expired?
and i just got a reply saying that i have to talk to the domain partners about it!!
is this really happening? ripping customers and keeping a system full of conflicts?
the decision is yours to judge.
im still hung up and i dont know what will happen, it is not my mistake that i might loose my domain name, i paid for two years and lost money for it just so that they dont do it?
Bookmarks