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Thread: Site hijacked?

  1. #1
    Junior Member Newbie
    Join Date
    Mar 2009
    Posts
    6

    Default Site hijacked?

    Hi Team

    When I try to access my webmail page I'm greeted with an advert as opposed to the login box I usually get. This has happened sometime over the last 10 days. The same page is also displayed as my defaut domain page.
    Have I been hijacked?

    I only tend to use the webmail so this is an issue to me.

    How do I get them back to the default ones?

    To further compound things I have lost access to my primary email address so cant reset my password for the support site to log a ticket.
    I've got an alternative email address that can be used. is there a way around this?

    Many Thanks

    Martin

  2. #2
    matth@spry
    Guest

    Default

    Hello,

    Please contact our billing department to restore access to your account.
    http://www.spry.com/about/contact/

  3. #3
    Junior Member Newbie
    Join Date
    Mar 2009
    Posts
    6

    Default

    Thanks Matt.

    I've logged a call with them.
    I can still get access to my control panel.
    Is there an easy way to reset the home page and /webmail page back to the default ones?

  4. #4
    matth@spry
    Guest

    Default

    Hello,

    Unfortunately we don't have enough information to troubleshoot this issue in a public forum. Please open a support ticket from the https://my.spry.com control panel after your access has been restored.

  5. #5
    Junior Member Newbie
    Join Date
    Mar 2011
    Posts
    2

    Default

    The same problem i am facing too.I have a websites which is hacked and linked with spam materials.If any one know please help me.

  6. #6
    Member Newbie
    Join Date
    Mar 2010
    Posts
    37

    Default

    @runtheline

    Please open up a support ticket through the Spry control panel and we can take a look.

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