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Thread: Spry Datacenter Incident 5/18/2009 approx 18:30 PST - ongoing

  1. #1
    MikeC@Spry
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    Exclamation Spry Datacenter Incident 5/18/2009 approx 18:30 PST - ongoing

    An electrical failure at Seattle City Light impacted our datacenter this evening - multiple hardware nodes (including internal Spry services) were brought offline while our system administrators and electrical technicians worked to establish the point of failure and correct the issue.

    Unfortunately, the immediate point of failure could not be isolated in a timely fashion - our datacenter is presently running on backup generator power pending a resolution from Seattle City Light.

    Our system administrators are working in the datacenter at this time to restore service to all hardware nodes and internal services - please accept our apologies for this unwelcome downtime and inconvenience.

    If you have not already raised a ticket regarding impact this issue has had upon your service, please contact our billing department for a service credit in accordance with our Service Level Agreement.
    Last edited by MikeC@Spry; 05-19-2009 at 12:33 AM.

  2. #2
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    Update: Several hardware nodes are still down at this time. Our system administrators are aware of the problems and are working to restore service as soon as possible.

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