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Thread: Why Is Shared Hosting Down Again?

  1. #1
    Junior Member Newbie
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    Jun 2009
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    Exclamation Why Is Shared Hosting Down Again?

    I can't get a hold of anyone and no one will pick up the phone or reply to my ticket - why is my website down? Is there a hosting outage? Please tell me!

  2. #2
    Forum Administrator Power Poster Lyle@Spry's Avatar
    Join Date
    May 2005
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    455

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    Hello,
    Quote Originally Posted by libertygone View Post
    I can't get a hold of anyone and no one will pick up the phone
    Our shared hosting products do not include telephone support.
    Quote Originally Posted by libertygone View Post
    or reply to my ticket
    Which ticket, please? I will contact our shared hosting technicians to investigate.
    Quote Originally Posted by libertygone View Post
    - why is my website down? Is there a hosting outage? Please tell me!
    Yes. The hardware node providing the shared hosting service became unresponsive due to an apparent RAID error. Notification via email to all customers with Shared Hosting accounts were sent at 10:37am Pacific time. The node has been rebooted, and file system checked, and sites should now be back online.

    If your shared hosting site/account is still unreachable, please log in to the https://my.spry.com control panel to submit a support request.

  3. #3
    Junior Member Newbie
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    Jun 2009
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    i got it taken care of but it took a while.. is there no phone support because i don't pay enough?

    I never received an email at 10:37 - i checked my spam folder too.

    thanks

  4. #4
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    May 2005
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    Hello,

    Quote Originally Posted by libertygone View Post
    i got it taken care of but it took a while.. is there no phone support because i don't pay enough?
    None of our shared hosting products include telephone support. Shared hosting technicians are available to respond to tickets submitted via the my.spry.com support interface 24x7x365.
    Quote Originally Posted by libertygone View Post
    I never received an email at 10:37 - i checked my spam folder too.

    thanks
    Your account email address wouldn't happen to be hosted on your shared hosting account domain, would it? That would complicate receipt of the notification in the event of an outage.

  5. #5
    Junior Member Newbie
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    Jun 2009
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    nope it's Gmail

  6. #6
    Junior Member Newbie
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    Oct 2010
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    USA
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    Default

    i also found some supporting problem on Shared Hosting.

  7. #7
    Member Newbie
    Join Date
    Mar 2010
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    37

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    @eyeglasses
    Please provide your ticket number and I'll be sure to expedite your ticket. There are currently no ongoing problems with the shared platform.

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