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Thread: Plesk License problem upgrading to 9.0

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  1. #1
    Junior Member Newbie Roeshead's Avatar
    Join Date
    Jun 2007
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    20

    Default Plesk License problem upgrading to 9.0

    I'm trying to upgrade my Plesk from 8.6 to the 9.0 (and then up from there) and it won't allow me to do it. I'm getting the following information:

    Exchanging information with licensing server.base
    Downloading the file PSA_9.0.0/plesk_getkeyinfo.sh: 100% done.
    Ask KA server for key update: product=PleskLogin current key number=PLSK00xxxxx0010 to version=9.0.0
    Warning: your license key for the base component cannot be upgraded.
    ERROR: Failed to check whether a new license key is available.
    Not all packages were installed.
    Please, contact product technical support.


    Help please.

    Thanks. (I also created a ticket - #7432736 but sometimes there's faster help here).
    Last edited by Roeshead; 09-02-2010 at 09:09 AM. Reason: Exposed Private information

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