Results 1 to 7 of 7

Thread: Webmail Issues

  1. #1
    Junior Member Newbie
    Join Date
    Mar 2009
    Posts
    6

    Default Webmail Issues

    Last week my domain registration lapsed but I renewed it on Wednesday however I'm still unable to acess my webmail.

    I raised a ticket on the support console and have updated it with comments several times but still have no access.

    How long should this take to restore? This is becoming increasingly frustrating.

  2. #2
    Moderator Newbie
    Join Date
    Dec 2010
    Location
    Rohnert Park, CA
    Posts
    54

    Default

    Hi mog, I'm sorry you're having problems getting the webmail back up... I would suggest you PM your support ticket number to Matt@VPSLink. That's likely to be the best way to expedite service restoration.

  3. #3
    Junior Member Newbie
    Join Date
    Mar 2009
    Posts
    6

    Default

    Thanks Chris, I've PM'ed Matt. Fingers crossed.........

  4. #4
    Moderator Newbie
    Join Date
    Dec 2010
    Location
    Rohnert Park, CA
    Posts
    54

    Default

    I'll keep my fingers crossed, too. Please let us know what you come up with.

  5. #5
    Junior Member Newbie
    Join Date
    Mar 2009
    Posts
    6

    Default

    Well here's the latest installment. Despite having renewed my domain via the control panel last wednesday, and the days remaining showing 350 something in green, it has now been updated to -15 in red showing expired again and a message from the Spry domain team that my domain has expired and I need to renew (again).

    Next step is to contact the credit card company to see if there was an issue with last weeks payment.

    This is fast becoming a farce, stay tuned for the next installment........

  6. #6
    Junior Member Newbie
    Join Date
    Mar 2009
    Posts
    6

    Default

    Well I've just renewed the domain again and this time it is showing as paid in the Account Info in Billing Central (thank you Martin and Matt for your help).

    Just checked webmail and I'm back in business at long last!!

  7. #7
    Moderator Newbie
    Join Date
    Dec 2010
    Location
    Rohnert Park, CA
    Posts
    54

    Default

    Glad to hear it, mog, thanks for the update!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •