Can't login to renew domain name
I can't login to renew my domain name.
I just have 1 domain name registered via Spry - no other products.
Last year, when I renewed the domain I did so via mywebpayment.com, but I can't load that site now.
I have a login details for both my.spry.com and mywebpayment.com - but neither work to log in to spry.com or my.spry.com. Besides, the sign in form asks for a user name and I only have email addresses that I used to login.
If I try to retrieve/reset my login details by entering the domain name, it says that it is not found.
I've email details of the problem to email@example.com and via the Sales Inquiries form - but have had no response. I don't know what else to do except post here.
How can I log in to renew my domain name?
Please help, the domain expires today! I shouldn't have left this until the last moment, but I assumed it would be easy...
Any assistance will be greatly appreciated!
Many thanks. Tom.
Hi Tom, I would suggest calling the sales line 888-808-7779 and see if they can help you out. Otherwise, you can try to sending a PM to Matt@VPSLink on the forum here, but I would try the sales line first, as they'll likely be able to solve your problem more quickly.