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Thread: Spry support email address failing

  1. #1
    Junior Member Newbie
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    Default Spry support email address failing

    Anyone know the current address for Spry Support?

    I got a message apparently from Spry Support with From: address support@spay-inc.com (yes, SPAY Inc. - some related company??) which refuses emails.

    Also support@spry-inc.com gets a refusal from cyzap.net - www dot cyzap dot net showing again a different company.

    The web Support system is unavailable to me since Spry erroneously cancelled my account - after I gave notice for non-renewal next month, Spry cancelled the account early.

    Thanks.

  2. #2
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    If you're unable to use the support ticket system, there are several other ways to contact them:
    Spry Contact Information

    - Chris

  3. #3
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    Thanks. If no-one can answer my question, I'll try those.

    PS I did subsequently think to try billing@spry-inc.com - so far no NDN.

  4. #4
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    AFAIK, there is no official email contact address. I believe the official contact page that I linked to is the best way to contact Spry regarding your billing issues.

  5. #5
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    Quote Originally Posted by ChrisW View Post
    AFAIK, there is no official email contact address.
    I've previously received Spry Support replies from support@spry-inc.com and support@spay-inc.com . That makes them official in my book.

    Quote Originally Posted by ChrisW View Post
    I believe the official contact page that I linked to is the best way to contact Spry regarding your billing issues.
    Thanks, but please note the issue I have is not a billing issue. It a service issue - Spry terminated my service before the pre-paid service period expired. And I am disappointed that when I asked for remedy to this Spry error, Spry said this would cost $50 to restore the files from backup.

  6. #6
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    Well, I don't know Spry's side of it, but you might try sending a PM to Matt@Spry with your account info and explain your situation. I don't know if he can help, but he might be able to get some better answers for you.

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