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Thread: Emergency Reboot of Hangarone

  1. #1
    Former Employee Power Poster
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    Apr 2005
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    Seattle, WA
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    Default Emergency Reboot of Hangarone

    We are currently performing an emergency reboot of the physical server, hangarone.spry.com. This is to correct a memory issue that the server is currently experiencing. We expect that the server should be back up within 30 minutes and accounts will begin to boot.

    We apologize for having to perform such an action during the day but it is the only means of correcting the issue and restoring performance to the server.

    Thank you for your patience.

  2. #2
    Former Employee Power Poster
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    Apr 2005
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    Default

    It appears that due to the high load caused by the memory issue, the system was forced into a file system integrity check after the reboot. Unfortunately, we do not have a ETA as to how long this will take.

    We appreciate your patience and understanding.

  3. #3
    Former employee Newbie
    Join Date
    Jul 2006
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    Default

    I have just checked in with the system administrator at the NOC, and the disk is still undergoing the FSCK (File System ChecK). We do not have an ETA as of yet.

    Thank you for your patience.
    --
    Spry Support
    www.spry.com

  4. #4
    Former employee Newbie
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    Jul 2006
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    The FSCK has completed, but we are unable to boot the system at this time as there is a problem loading the kernel. We currently have two sysadmins in the NOC working on this issue.

    Again, we thank you for your patience.
    --
    Spry Support
    www.spry.com

  5. #5
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    May 2005
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    The file system check has revealed that multiple system files on the / partition of the hardware node are corrupt. Administrators are currently replacing the corrupted system files from installation media.

    VPS's should not be affected, as the files comprising their virtual disks are held on a separate drive and partition.

  6. #6
    Forum Administrator Power Poster Lyle@Spry's Avatar
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    May 2005
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    Replacement of corrupted files has now completed, and the hosted VPS's are now booting up. It may take some time (~60 minutes) for all VPS's to be back online as file system quota information is being rebuilt.

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