[Jon]

Well, I'm really dissapointed with support because I opened a ticket yesterday Wed Oct 03 20:02:21 2007, It is now Thur Oct 04 11:42:38AM 2007 and I havent got a response from anyone.

Is there someone at Spry that could respond to this message? I'm really starting to getting really piss off.

The ticket #344809

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I know there were network problems, BUT that was already resolved and I don't see a reason to ignore my ticket. :-o

Edit: Sales department is not open 24/7 and that was the reason for all the delay. It was probably my mistake.

[MikeS]

Hello Jon,

I apologize for the delayed response to your request. At this time, the billing/sales ticket queue is not generally monitored 24 hours per day; since your ticket came in after core business hours last night (PST), it wasn't spotted until this morning. You should have an email response to ticket #344809 in your Inbox right about now.

We'll take care of your upgrade as soon as we have confirmation from you. Again, I apologize for the oversight.

Mike S.
Spry Technical Suppor

[Jon]

I already confirmed the upgrade.

I will change my post so I don't give a bad impression to new comers.