I just spoke to the phone support rep in Phoenix - he indicated that there is a major issue in the Boston data center at this time - no ETA nor no idea as to what the issue is. I asked that Spry at least post some status here as to what is going on - is it a network issue, cluster problem, outside connection issue... what?? No news to paying customers is terrible.
Proactive communication even if the news is bad goes a long way to keeping your clients informed and informed = happier.
Back at Eric,
While my domains were online after the move, email was down. After calling Eli at support boston, he told me about the 24-72 hour turn around to fix and that the engineer was on site for another 2 hours. I moved my sites to another company at that point. Think I can get a refund for my 8 remaining prepaid months that I don't want?
Does anyone have recommendations of quality hosting companies? My server was up constantly for 3 years straight, but since the migration it is completely unstable - crashes every night and ftp doesn't work - and Spry has done nothing to resolve the problem. All support really wants to do now apparently is ping the server. Seems like they may have been taken over by Ipowerweb or some similar operation.
I got out quick. After 3 days of the server going offline every 20 minutes I bailed. Especially since my trouble ticket had been marked "resolved" 3 times with out the slightest investigation as to the cause of the problem or any effort to solve it.
I moved to Geek Storage (yeah stupid name) they made everything easy, copying my VPS accounts and all to their new server. Took less then 24 hours and I was totally moved in and back online. Same prices for much more storage and bandwidth. Spry can burn in hell. All of Boston can burn in hell for allowing such scum to sleaze about their city
I've been with Geek Storage for a little over a month and I'm quite happy. Their support staff is obviously knowledgeable and fast.