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Junior Member

Join Date: Jul 2011
Posts: 4
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07-26-2011, 06:30 PM
Default VPS inaccessible
Our vps has been inaccessible for over two hours and no response has been made to our support ticket.

Please let us know you have at least seen ticket 8567413.
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Join Date: Jul 2011
Posts: 4
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07-26-2011, 07:15 PM
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Three hours now and still no response.

Please let us know when you have time to look at ticket 8567413.
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Join Date: Jul 2011
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07-26-2011, 09:33 PM
Default Over four hours later
Over 4 hours after lodging the initial ticket we have an update.

Updated Ticket: Work in Progress
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07-26-2011, 11:03 PM
Default Seven hours
Seven hours and the only responses from Spry:

4 hours "Researching"
4 hours "Updated Ticket: Work in Progress"
6 hours "Associated With Open Issue"

That is the total correspondence I have had regarding the total disappearance of our VPS seven hours ago.

I have not been able to pry any details on the open issue, nothing.
Last edited by Please_respond_to_support; 07-26-2011 at 11:08 PM.
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